Installation Services
• Mac OS X Server Integration
• Pre-Installation Consultancy
• Storage and Backup Implementation
• Email Servers
• Pre-Installation Consultancy
• User Preference Management
• Active Directory Integration
• User Migration

Networking and Security Services
• VPN and Firewall Configuration
• XSAN
• Anti Virus
• Anti Spam
• Web Content Filtering
• Network and Security Audits
• Network Infrastructure Design
• Structured Cabling
• Software Audits

Additional Support Services
• Extra On-site Health Checks
• Holiday Cover for IT Staff
• Testing of Backup Procedures
• Colour Management
• System Audits
• Font Audits
• Disaster Recovery Planning

A Single Source for a Range of Proactive Support Services
GBM have successfully built partnerships with numerous blue chip companies, local authorities and education
establishments, based on trust and the respect of our technical expertise and total understanding of these market sectors.
The practical GBM/Client relationship is one based upon a support contract. Our support team is second to none in all
technical aspects of implementing and working in a business or education environment using both PC and Mac platform.

Delivering Effective IT Support Services
GBM DT provides a fast initial response time. We ensure that customers get immediate access to the right person by
manning our technical support desk with trained and knowledgeable staff.
GBM DT provides fast resolution times, i.e. solving the problems as quickly as possible. Achieved by using the latest remote diagnostics and knowledgeable staff to identify problems and fix immediately or escalate to a field engineer. Our staff has total empathy with its’ customers and ensures clear communication between support staff and users.

Our Services Include: • Telephone Help Desk • Telephone Hardware Fault Diagnosis • Telephone Application Support • Remote Server Support • Remote Server Administration • Active Directory Support • On-Site OS Support • On-Site Hardware Fault Diagnosis • Replacement Parts • Loan Equipment • Technical Advice